OUR STORY

Mystery Guest, passenger ?

25 yrs, many countries visited, and 200 nights per year in hotels for 12 years has given us the ability to come in and see at once what no one else would notice instantly and to an incredible level of details.

The real B2B reviews, No Bullshit !

/ˈbʊlʃɪt/

VULGAR SLANG

noun

stupid or untrue talk or writing; nonsense.

Talk or write nonsense to (someone) in an attempt to deceive them.


Airlines,Hotels,Restaurants


Hospitality and air travel are facing very stiff and harsh competition on prices, location and quality of services. You need to stand out, offer consistency and build on customer loyalty and word of mouth, most importantly.
If the product is not quite right but the service outstanding, you will get away with credit. If the service is poor but the product right, the customer will only remember the poor quality of service and onwards will write a negative review...
Cost is a driver for purchase if not THE driver. Either you can keep on squeezing your margins or you offer consistently a product or service that will not trigger a cost to quality ration assessment from your client. You chose !

" The day you think you know enough, is the day when you will stop progressing " Isaac Newton

Referral or word of mouth is by far the most efficient marketing and ...the cheapest !

Airlines, hotels resorts and restaurants assessed in 12 countries!

We are not pleasers and we do not compromise. We do what we say and we say what we do ! you may read what you may not want to read but keep in mind that constructive criticism may be addressed only for you to realize what you have to change or improve. we saw a lot of properties across several continents, we do factor in culture and coutumes and our overall experience allows us to have a global benchmark of "best practices" and "best in class".

What we do

"Restaurants"

Judging or appreciating are two different format of thinking. Being able to taste and appreciate is not a judgement or review, its an opinion !

REVIEWING REFERS TO COMPARING BASED ON PREVIOUS SIMILAR CUISINE OR LOCAL HOSPITALITY EXPERIENCES.

If I tried few differents Mexican restaurants (In Mexico)or stayed in few Mexican based hotels, I am credible in reviewing based on previous personal experiences.

"Hotels-Resorts"

Mystery Visits (full assessment)

Our Mystery Executives will assess your entire organisation from top to bottom. Your facilities, staff and all services including hygiene and effectiveness will be assessed. This package includes your employees' client relationship and selling skills. You will receive an extensive report including consultation on improvement strategies on all points

Venivididico also visits hotels at airports or the airport terminal and staff courtesy..and efficiency Mystery Guest Executives assess service personel and check venues for clear signing, cleanliness, facilities etc... Your management will receive a full report on all aspects of the airport. We also examine airlines' services at airports and in-flight services. Rather have a full client experience from booking online to departing the airplane at their destination. Venivididico can assess every aspect of the experience.

"Airport and Airlines"

Services we offer

True reviews
Airlines-Hotels-Resorts- Restaurants

No filter, no complaisance

Reviews on demand
Airlines-Hotels-Resorts- Restaurants

"Venivididico" and we tell you what you must change to shine and win customer loyalty

" Be hospitable"
Hotels-Resorts- Restaurants

We will train your staff to serve excellence by nature

Ready to improve your guest experience with our help?